Our founder, Nicola Fleet-Milne, worked in lettings teams across the city centre from 2001, and slowly grew more and more irritated with the general sloppiness in the industry.
It wasn’t hard to see why this corner of the industry was viewed as ‘the poorer cousin’ to the sales team. Investment was low, staff were rarely qualified in very much and ultimately, the impact was felt by clients.
There had to be a better way. There was a better way. There still is a better way.
Finding respectful tenants and then managing tenancies in a proper and compliant manner is difficult. It requires a lot of investment into the teams who are trained in the art of qualifying individuals, spotting the issues before they rear their heads, dealing with problems that invariably will come up. The teams who ensure that clients stay on the right side of the law; the teams who ensure that the money flows to the client.
We know this all sounds so obvious, but it would stun you how often this is simply not the case with many other agents. We deal with two of the most emotive subjects known: the roof over your head and your money. It’s important to have the right training and the right support; sometimes things don’t go to plan but we train our team to respond accordingly.
For us at FleetMilne, it will always be a work in progress. We are not allowed to fall into that complacent stupor that so irritated Nicola back in 2004. We always have and always will strive to be better. It’s a personal choice in the way we behave, in the way we treat people both internally and externally, in the way we continue to care about our city and community and in the level of investment we continue to place in our people, processes and tools.
The people below share the values that FleetMilne hold so dear; honesty, integrity, diligence, pride, knowledge and an acceptance that they are fallible.
We’re more a family than a company – we look out for one another, as well as our extended family; you.