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FAQ

RENTING BUYING LETTING SELLING

RENTING

  • I'VE SEEN AN APARTMENT I LIKE, WHEN CAN I VIEW IT?

    Our viewing times during the week are from 10am to 5pm.
    Give us a call on 0121 366 0456 and we’ll get you booked in!

    If you require an evening appointment, we have an evening viewing waiting list; Evening appointments are subject to availability. Saturday appointments are only available during the summer period.

  • CAN I RENT AN APARTMENT IF I AM OVERSEAS?

    Yes! You can have someone view on your behalf, or we can conduct viewings via video call (FaceTime, WhatsApp, Skype).

    We also do all of our referencing and contract signing online, so your tenancy can be completely set up while you are still overseas. We will, however, need to see your original passport (and visa if applicable) in person before you can move into a property.

  • WHEN CAN I MOVE IN?

    We aim for all applicants to be able to move in within 5 working days of either paying the deposit or of the availability date of the property – whichever is later.

    This is subject to you supplying the documents we require for referencing promptly. Delays in providing us with documents can result in a delay to your move-in date.

  • WHAT IS A DEPOSIT?

    You pay a deposit before you move into your new home. This gives the landlord security in the event that you fail to pay your rent or damage the property or its contents.

    We currently hold 1.5 x the monthly rent as a deposit amount. EG. If your rent is £800 pcm, your deposit will be £1200

    For an AST tenancy agreement, your deposit will be sent to the Deposit Protection Service (DPS) where it will be held for the duration of your tenancy.

    At the end of your tenancy, a check out report will be written up (by an un-bias third party.) This report will be used to determine whether any deductions from your deposit are necessary.  You will, of course, have the opportunity to put your case forward if you do not agree with any suggested deductions – there is a dispute resolution service available for this, but we aim to iron out any issues in-house first.

    You can read more about the dispute resolution service here.

  • WHAT IS A "HOW TO RENT" GUIDE?

    This is the “How To Rent” guide. 

    This guide is for tenants and landlords in the private rented sector to help them understand their rights and responsibilities.

    It provides a checklist and more detailed information on each stage of the process.

    The guide must be issued to tenants before the tenancy starts.

  • WHAT IS THE 'TENANT'SFEE BAN'?

    Until now, some letting agents have been taking advantage of the system and not only charging extortionate fees to tenants, but also to landlords for the same service. Rest assured, we are not, and never have been, one of those agents.

    The tenant fee ban will ban letting agents and landlords from charging tenants for – the creation of a tenancy agreement, reference and background checks, ensuring a tenant has the ‘Right To Rent’, inventory processes, renewal and exit fees.

    It will ensure letting agents and landlords only charge fees relating to rent, security deposits, holding deposits, or when a tenant breaches a contract.

  • DO YOU OFFER SHORT TERM LETS?

    As standard, our minimum term is 6 months. However, some of our landlords are agreeable to short term lets at certain times of the year. It is a more bespoke arrangement, so just ask us the question!

BUYING

LETTING

  • WILL YOU LET MY PROPERTY?

    Is your property in Birmingham City Centre? Then I don’t see why not!

    Book an appraisal here, and we’ll take it from there.

  • HOW DO YOU FIND SUITABLE TENANTS FOR MY PROPERTY?

    We start off by advertising your property on all major portals (Rightmove, Zoopla, Prime Location & On The Market)

    When we get enquiries through, we thoroughly qualify the applicant to ensure they’re suitable for the property and the move-in date.

    We will then schedule them for a viewing.

    If the applicant would like to make an offer, we negotiate the best possible rent and term in line with the market demands and submit this to you.

    After the offer has been accepted and the applicant has paid their deposit and referencing fees we will begin referencing.

    Our referencing is all done in house, as we’re extremely thorough and like to be as hands-on with our properties as possible.

    If any red flags crop up, we will discuss this with the landlord, who can decide if it’s an acceptable risk, if there is a compromise to be made or if they’d like to reject the tenant and put the property back on the market.

  • HOW DO YOU ENSURE THAT THE TENANTS LOOK AFTER MY PROPERTY?

    At the beginning of a tenancy, we provide your new tenant with all of the information they should need to look after their new home. Should the tenant have a question or query, our approachable Account Managers are always on hand to help – this should avoid any damage caused due to misuse.

    We offer quarterly inspections for all of our fully-managed properties.

    Your Account Manager will visit the property and check for cleaning issues, any damage or any cause for concern. We will take pictures and send them to you along with a report.

    Depending on which package you are on, these inspections are either included or £50 + VAT per inspection. If you’re not sure which package you’re on or would like to upgrade, please contact your Account Manager.

    We also take a security deposit at the start of the tenancy to ensure tenants are charged for any damage.

  • WHAT HAPPENS IF MY TENANTS DO NOT PAY THEIR RENT ON TIME?

    We are very proud of our low level of arrears; but make no mistake, this isn’t just luck. We work hard to fully qualify and reference our tenants, and we are hot on their heels if they fail to pay their rent on the day its due, with stringent procedures.

    Most frequently, a failure to pay rent on time is an oversight and quickly rectified. There may be a more complicated reason, and in this case, we will contact you to discuss this.

    As a worst case scenario, depending on the type of tenancy, we can serve 2 months notice to end the tenancy or advise you to seek legal action.

    We always hold a deposit of 1.5x months rent which can be used for arrears still due when the tenancy ends.

  • WHAT IS AN EPC? WHAT REQUIREMENTS ARE NEEDED FOR MY RENTAL PROPERTY?

    An EPC (Energy Performance Certificate) measures a property’s energy efficiency, calculating both energy use and carbon dioxide emissions.

    For a property to be put on the market, it must have a valid EPC, and a copy of the certificate must accompany the advert.  A copy also needs to be issued to your tenant before the tenancy begins.

    From April 2019 all landlords will also have to ensure that they achieve a minimum of an E rating before they can rent it out. The same will apply for all existing tenancies by April 2020.

  • WHAT IS A HMO LICENSE? DO I NEED ONE?

    HMO stands for ‘House in Multiple Occupation’.

    They are a properties rented by three or more tenants who aren’t members of the same family/household but will share a bathroom and kitchen. If your property is rented this way, you will need an HMO license.

    FleetMilne does not deal with properties that need HMO licenses.

  • HOW CAN YOU HELP ME MAKE A HEALTHY PROFIT FROM MY INVESTMENT?

    We will always endeavour to achieve the best possible rents for you, making the most of your asset.

    We advise that you put some money aside each month so that you can regularly invest in furniture, fixtures and fittings. By doing this you will maintain a high-quality finish- thus achieving best rents and minimum voids.

  • HOW DO YOU KEEP UP WITH INCREASED REGULATIONS?

    Here at FleetMilne we keep abreast of industry regulations and compliance by monitoring industry news on a daily basis.

    We plan well in advance of new legislation. We put new processes in place ahead of new legislation coming in to force, so that our team are prepared for changes well before they happen.

  • WHAT FUTURE LEGISLATION CHANGES ARE IN THE WORKS?

    There are a few:

    • Homes (Fitness for Human Habitation) Act 2018
      • Due 20th March 2019
    • Tenant Fee Ban
      • Due 1st June 2019
    • Security deposit cap
      • Due 1st June 2019

    Keep an eye on our blog for a more in-depth explanation of these changes.

  • WHAT DOCUMENTS WILL I NEED TO PROVIDE IF I WOULD LIKE YOU TO LET MY PROPERTY?
    • A photographic ID for all owners.
      •  A member of the FleetMilne team must see all owners in person with their original passports or driving licences, if this is not possible, certified copies of passports/driving licences signed off by professionals who have seen the corresponding owner in person with their original passport/driving licence must be sent.
    • Proof of address for all owners, dated within the last 3 months (e.g. a bank statement or utility bill).
    • Proof of ownership -Title register.
      • FleetMilne can obtain this on your behalf for a cost of £10 + VAT (£12 inc. VAT).
    • Proof of permission to let – buy to let mortgage offer or letter from mortgage lender (N/A if the property was a cash purchase).
    • NRL certificate
      • Only required if you are a non-UK resident.
    • Gas safety certificate, if the property has gas.
      • If you don’t have this, FleetMilne must obtain one on your behalf.

SELLING

  • WHAT DOCUMENTS WILL I NEED TO PROVIDE IF I WOULD LIKE YOU TO SELL MY PROPERTY?
    • A photographic ID for all owners.
      • A member of the FleetMilne team must see all owners in person with their original passports or driving licences, if this is not possible, certified copies of passports/driving licences signed off by professionals who have seen the corresponding owner in person with their original passport/driving licence must be sent.
    • Proof of address for all owners, dated within the last 3 months (e.g. a bank statement or utility bill).
    • Proof of ownership – Title register.
      • FleetMilne can obtain this on your behalf for a cost of £10 + VAT (£12 inc. VAT).
    • Most recent service charge statement showing no arrears.
    • Most recent mortgage statement showing an outstanding balance that is lower than the initial asking price.
    • Tenancy agreement, if applicable.
  • HOW MUCH IS MY PROPERTY WORTH?

    If you’d like a quick estimate, you can use our instant online estimation tool.

    The tool does only give you a rough estimation, so if you would like an accurate valuation based on your property, the local market, and our property expertise, you can book one here. 

     

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